Orders & Shipping

Q: When will I receive my order?

A: Orders are processed within 24 hours of placement. Delivery takes 1–4 working days across major cities. Remote or hilly areas may take up to 7 working days. You will receive a tracking link via email and WhatsApp once your order is dispatched.

Q: How do I track my order?

A: You will receive a tracking link via email and WhatsApp after dispatch. You can also visit happywhileaway.com and click Track Your Order anytime.

Q: Can I change or cancel my order?

A: Orders can be cancelled or modified within 12 hours of placement. Please email hello@happywhileaway.com immediately. Once dispatched, orders cannot be cancelled.

Q: Do you offer Cash on Delivery?

A: Yes. COD is available across India. A small COD handling fee may apply at checkout.

Q: Is shipping really free?

A: Yes. We offer free shipping on all orders across India with no minimum order value.

Payments & Security

Q: What payment methods do you accept?

A: We accept UPI, credit cards, debit cards, net banking, digital wallets, and Cash on Delivery via Razorpay — one of India’s most trusted payment gateways.

Q: Is my payment information safe?

A: Absolutely. All transactions are processed through Razorpay’s encrypted payment gateway. We never store your card or payment details on our servers.

Q: Will I receive a GST invoice?

A: Yes. A GST invoice will be sent to your email along with your order confirmation.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-Day Happiness Guarantee. If you or your pet are not completely satisfied with your purchase, contact us within 30 days of delivery and we will arrange a full refund. No questions asked and no return shipping fees.

Q: How do I initiate a return?

A: Simply email hello@happywhileaway.com with your order number and reason for return. Our team will respond within 24 hours with the next steps.

Q: When will I receive my refund?

A: Refunds are processed within 5–7 business days of us receiving your return. The amount will be credited back to your original payment method.

Q: What if my product arrives damaged?

A: If your product arrives damaged or defective, please email hello@happywhileaway.com with your order number and a photo of the damage within 48 hours of delivery. We will send a replacement immediately at no extra cost.

About Happy While Away

Q: Who is Happy While Away for?

A: Happy While Away is designed for pet owners who leave their small dogs, cats, or puppies alone during the day and want a safe, natural way to keep them calm, happy, and engaged.

Q: Are your products safe for pets?

A: Yes. All our products are made from food-grade, BPA-free materials that are 100% safe for daily use with your pet.

Q: How can I contact you?

A: Email us at hello@happywhileaway.com or send us a message on Instagram at @happywhileaway. We respond to all queries within 24 hours, Monday to Saturday.