About Us

Welcome to Happy While Away

By accessing or purchasing from happywhileaway.com, you agree to be bound by the following Terms & Conditions.

Please read them carefully before placing an order.

About Us

Happy While Away is a direct-to-consumer pet products brand based in Bangalore, India.

We create pet enrichment products designed to help pets stay calm, engaged, and happy while their owners are away.

Use of Our Website

By using our website, you agree that:

  • You are at least 18 years of age.
  • All information provided by you is accurate and complete.
  • You will not misuse, interfere with, or attempt to gain unauthorized access to our website.

We reserve the right to refuse service, cancel orders, or restrict access to anyone who violates these terms.

Products & Pricing

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
  • Prices may change at any time without prior notice.
  • Product images are for illustrative purposes only.
  • Actual products may vary slightly in colour, appearance, or packaging.

Orders & Payment

By placing an order, you confirm that you are authorized to use the selected payment method.

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD)

All payments are securely processed through trusted payment partners.

We reserve the right to cancel any order at our discretion. In such cases, a full refund will be issued.

Shipping

Orders are generally processed within 24 hours and delivered within 1–4 working days across most locations in India.

Deliveries to remote or hard-to-service locations may take up to 7 working days.

Please refer to our Shipping Policy for complete details.

Returns & Refunds

We proudly offer a 30-Day Happiness Guarantee.

If your pet is not satisfied with the product, you may be eligible for a full refund in accordance with our Refund & Returns Policy.

Please review our Refund & Returns Policy for complete eligibility criteria and instructions.

Intellectual Property

All content available on happywhileaway.com, including but not limited to:

  • Text
  • Images
  • Graphics
  • Logos
  • Product designs
  • Branding materials

is the exclusive property of Happy While Away and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law:

  • Happy While Away shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
  • Our maximum liability shall never exceed the amount paid for the product purchased.
  • Pet owners are responsible for supervising their pets while using any product.
  • If your pet has any medical or behavioural conditions, please consult your veterinarian before introducing new products.

Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes arising from the use of our website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page along with the updated revision date.

Your continued use of our website following any changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: happywhileaway@gmail.com

We respond to all inquiries within 24 hours, Monday to Saturday.